Helpline Update

From 1st April 2026 our Wednesday Helpline hours are changing to 2-5pm. Please call us on 02380 636 313 for support.

Contact us

Yellow Door safeguarding policies

Please see below for safeguarding contacts.

Adults

  • If you are a practitioner please call:

    Office Hours Tel: 0300 5551386

    Out of Office Hours Tel: 0300 5551373

    Referral Form here.

  • First point of contact for all social care calls, providing information and advice.

    Tel: 02392 680810 (8.00 am to 8.00 pm Monday to Friday)

    Tel: 0300 555 1373 Emergency Duty Service

    Reporting Concerns (portsmouthsab.uk)

  • Report a concern using the form.

    If you are a professional reporting on behalf of a patient/client and you have any questions regarding the form or the reporting process, email safeguardingconcerns@iow.gov.uk

    The Adult Safeguarding Team provide a duty advice service:

    Tel: 01983 823340 (office hours)

    If you need support to manage an immediate risk, call the Out of Hours team:

    Tel: 01983 821105

     

Children

  • If you are a professional, you can contact the Children’s Resource Service:

    Tel: 02380 83 2300 (Monday to Friday 8.30am to 5pm and Friday 8.30am to 4.30pm)

    Tel: 02380 23 3344 (Weekends, Bank Holidays and outside of office hours)

    Children’s Resource Service Website

  • If you have any concerns because you think that a child might be being abused and you want to talk to someone or ask someone to find out what is going on you should contact Children’s Services:

    Tel: 0300 555 1384 (office hours)

    Tel: 0300 555 1373 (out of office hours)

    Professionals should complete the Inter-Agency Referral Form.

  • Portsmouth Multi-Agency Safeguarding Hub (MASH)

    Tel: 0845 671 0271 or 023 9268 8793 (office hours)

    Duty Team out of office hours (evenings, weekends and bank holidays)

    Tel: 0300 555 1373

    This contact should be followed up with an inter-agency contact form within 48 hours.