Covid-19 Statement

Yellow Door is here for you. All our services continue to operate at whatever stage of national or local covid-19 restrictions. However, some services will be delivered remotely and/or may be adapted to meet your needs & preferences while still being covid-secure.

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Our ISVAs specialise in looking after people who have suffered an unwanted sexual experience, regardless of when the incident happened or characteristics such as age, gender or sexuality.

They are trained to provide personalised emotional and practical support to meet your needs.  They give independent advice and support to help you make informed choices about what happens next, including whether you report to the police and what your health care options are.

ISVAs provide support throughout the criminal justice process, if you do proceed in that way. In addition to our core ISVAs, we have a specialist Children and Young Person ISVA, Family ISVA and Male ISVAs. All our ISVAs have received relevant training to carry out the role.

We have a few leaflets available for different ages in our ISVA service:

“Thank you so much for being her rock throughout this, you have no idea how much you have helped her. I shall always be thankful for all you have done”
Mum of young ISVA service user

Frequently Asked Questions

Contacting a service like ISVA may feel difficult. We have answered some questions that get asked a lot that may hopefully help you. If you have any other questions, please don’t hesitate to call us on 023 80636315 or email 

  • Once we have received your referral, we aim to make contact with you within 5 working days and sooner if we are able to.

  • We will try a variety of methods to contact you, including text, call or email (if we have been given those details). We will try a couple of times and will encourage you to contact us also at a time that suits you.


  • For many people, now may not be the right time and if this is the case please do not worry. You can always make contact with us in the future to discuss the type of support you may need.

  • Sometimes, once we’ve spoken to you, it might be agreed that we may not be the right service for you at the moment. We can help to refer you onto the correct team to meet your needs, or signpost you to who you can contact in the future if needed

  • When you speak to the service, it is confidential. What this means is that we won’t tell anyone else what you say. We will have to if we are worried about yours or someone else’s safety. If you have specific concerns about a person or people finding out you are speaking with our service, we can talk with you about your worries and try to help.  If this happens, we will have to share that with the right people. The ISVA will always try to speak with you first

  • An ISVA won’t need to talk about what has happened, but can talk about how you feel and what your options are. Your ISVA does not need to know what happened in detail, in order to support you.

  • There no waiting list to speak to an ISVA.

  • We have workers who speak a number of different languages and where necessary we will do our best to get an interpreter if needed. Please let us know about this when you get in touch.

  • Yes. At Yellow Door we usually offer one service at a time. If you are reporting or thinking about reporting, you would be offered our ISVA service. If after that you still want more support, we would discuss counselling with you. The CPS have produced guidelines for pre-trial therapy that explain their commitment to victim support and how requests for counselling notes are dealt with.  You can read about it here